We deliver your package through international couriers like UPS, DHL, EMS, HK Post Air Mail and China Post. Customers can choose the shipping method they like.Friendly reminder: if your package contained too many branded products, we may deliver it via different couriers in order to avoid the customs problem and confirm it with you before shipping.
In general, the delivery time of each international courier is as below:
UPS: Most shipped packages will be delivered to you within 2-5 business days from the day they are shipped.
DHL: Most shipped packages will be delivered to you within 2-5 business days from the day they are shipped.
EMS: Most shipped packages will be delivered to you within 5-15 business days from the day they are shipped.
HongKong Post: Most shipped packages will be delivered to you within 10-30 business days from the day they are shipped.
China Post: Most shipped packages will be delivered to you within 10-30 business days from the day they are shipped.
Please noted that the shipping time may be influenced by many factors, such as customs inspection or postal delay. If you can’t receive packages within a month, please kindly inform us.
You can also choose "Pick Up", which means that you take the goods directly from our warehouse without paying shipping fee.
If you need to ship the goods to your Chinese partner or Chinese Forwarder, please tell us his/her contact information, such as name, address, tel and etc. We will contact him/her. (Please be noted that you should pay the express fee from our company to the destination.)
The reason that you can choose Shenzhen TVC Mall Co.,Ltd (Website: www.tvc-mall.com ) as a trustable supplier is as follows:
The shipping cost depends on the shipping method customers choose. The charges vary among different international courier like UPS, DHL and EMS. Our company reserve the right to charge additional freight after you made the payment if there are the following conditions:
1. Customers want to change another shipping method they like.
2. If the customers order some branded products, the shipping method they choose is difficult to get customs clearance, our sales will suggest you change another courier. And there may be a surcharge.
3. If customers choose a shipping method, but they are in remote area, the couries will charge a remote fee, our company need to collect it.
Above conditions are valid when the freight of the changed courier is more than that of the previous method.
Friendly Reminder: Before changing the shipping method, our sales will confirm it with customers and then deliver the goods as customers' request.
If you are customers from Brazil, you need to pay attention to the below points:
1. Better shipping method: Hongkong post and China post are easier for customs clearance.
2. By DHL or other express: please let us know the Tax ID and Goods Value declared on the invoice.
There are some ways for you to find the products you want on our website as follows:
1. Search it by keywords.
2. Search the items in the Wholesale Categories.
3. Look for the items by Brand: Click "Search by Brand" at the top left corner of home page of www.tvc-mall.com
If you are still unable to find the item you want through the above ways, you can contact our sales and they will help you.
Regarding branded products, you can contact us first, or visit our another website www.case-parts.com to see and find the items you want.
1. Click my account you will see all the items you have added to your cart.
2. Click "Remove" which is under the quantity, then the item will be removed successfully
3. Checkout your cart and see all the items you want.
You can place a new order in our website, then we will arrange it for you and ship them together.
Or you can contact our sales and tell him/her the additional items, he/she will make a PI for you, After receiving your payment, we will arrange it and ship the goods out together.
If you are from Russia, we suggest you choose EMS Express and inform us of your requirements in invoice details.
We will reserve the right for additional charge in case your delivery address is in very remote area. You can visit the link http://remoteareas.dhl.com/jsp/first.jsp to check if you are in remote area.
If yes, we suggest you choose UPS or EMS instead of DHL.
If you come from Israel, we suggest you should not order power adapters on our website because it's hard to go through Israeli customs.
Yes, you can contact our sales or customer service representives and tell us your order number, then we will check it for you, but you need to know that we canont confirm all for you sometimes.
Yes, we usually make shipping invoice as customer's request, such as goods description, goods value etc.
Sure, we have a professional QA team. Each digital item must be tested carefully before packing so that the customer can receive the goods in an excellent condition