New User Guide
Registering & Signing in
How do I register onTVC Mall?
Click the 'Register' button at the top and fill in the registration information, and click 'Continue' and voila. Please use your frequent email so we could reach and send you notifications in the future. Or click 'Sign In' at the top and register with your Google, Yahoo or Microsoft account.
How to Verify my email address?
Sign in to your account Click 'Security Center' on the left menu. Fill in the blanks and click Verify button.
How to change my account password?
Sign in to your account.Click 'Change Password'on the left menu. Fill in the blanks and click the 'Change Password' button.
How to set my Balance password?
Sign in to your account.Click 'Security Center on the left menu. Fill in the blanks and click the 'Set' button.
We' ll send a verification email to your email address, you need to click the verification link in the email to set your balance password.
How to use my balance password?
If there is balance in your account, you can choose to pay with balance when submitting the order.
Note: Your balance password will be needed if you choose to pay with balance.
How do I remove my email address from your mailing list?
To no longer receive our emails, please go to our website and follow the steps below:
1. Sign in to TVC, click Account, then go to Notifications.
2. You can choose which kind of notifications you no longer want to receive by simply clicking the Disable button(s). It can take up to 24 hours before your request is processed.
What is the newsletter?
The TVC newsletter is a FREE email containing EXTREME coupons, offers, promotions, and contests. Email address will never be rented, shared, or sold. You are on the subscribe list in default when you register, for more information pleaseclick here.
I have questions about details of a product?
If you have any questions about a product, contact the seller via email or live chat by using a personal message. You can find their contact information in several locations:
1.Product detail page.
2. At the top of the homepage
3. At the bottom of the homepage
How do I find a product?
1. Type the name of the product you’re looking for into the search bar. You can search for products by name or features, such as brand, artist, SKU, etc.
2. If you have not decided what product you would like to find, you can try to search for the product in the categories section or our promotion product list under the search bar.
Is registration required to purchase from TVC Mall?
It's recommended but you don't have to. TVC Mall supports guest checkout. Registering with TVC Mall, however, allows us to provide you with better support and the whole registering process should take no more than 2 minutes.Register Here
Is there a discount for purchasing multiple quantities?
Products with discounts are marked with a “*% OFF” badge on the product image. You can buy these products at discounted prices and save money directly.
From $1,500 per order. Levels of discount are as follows:
Total Value of an Order (USD$)
1500 - 2999
Please consult with our sales people for specific discounts.
3000 - 4999
When will I receive my order?
Normally in 2-3 working days, we will ship your order after you’ve made payment.All times listed are estimates and are not guaranteed. Exact time varies with exact destination.
What currency is the price in?
You can pay in other currencies besides USD. The currencies we accept: British Pound, Australian Dollar, Canada Dollar, Euro, Swiss Franc, Hong Kong Dollar, India Rupee, Russian Ruble, Brazil Real, Denmark Krone, Sweden Krona, Norway Krone, Mexico Peso and Czech Republic Koruna. You may choose a currency on the top of each page as shown by the picture below:
How do I set my shipping address?
Set your shipping address on the My Profile page. You can add multiple addresses on this page and select the preferred destination each time you place an order.
1. Sign into your account and go to My Profile
2. Click My Address
3. Add/Edit/Delete your addresses
4. Click submit
Why haven't I received the order confirmation email/shipping notification message from TVC Mall?
If you placed an order as a guest instead of registering with us in the first place,you will not receive it as guest checkout does not require that you provide a contact email address.
If you placed an order with a registered account and still didn’t receive our emails, please check your email trash box and spam folder. If still nothing, please contact our sales related to your order.
How do I place an order?
1. When you’ve found a product you like, make sure you check product specifications such as size and color. You can also find more detailed information, such as sizing tables, if you scroll down the product detail page.
2. When you’re ready to place your order, you can click “Buy Now” and continue to the checkout, or you can add the product to your cart first and continue shopping.
3. If you want to buy all the items in your cart, simply click “Bulk Buy” to place your order
Note: once the order has been paid, you are unable to change the shipping address. However, you can contact our sales manager to send him/her any updates.
Why does it show that my order been canceled after payment is being processed?
If your order been canceled after payment is being processed, please check the following situations:
1: Rejected by your payment services providers. In this situation, your money might be deducted from your account, please click here to get your money back.
2: Canceled by TVC Mall. Order will be canceled when products are out of stock, we will refund to you. Please click here
How do I delete an order?
Once an order has been completed, you can follow the below steps to delete it from your order list:
Step 1: Sign into My Orders and find your order
Step 2: Click the trash cans logo on the order page
Step 3: Click Delete Order to confirm deletion
How do I cancel an order?
Before your order is shipped out, you can follow the below steps to cancel it:
Step 1: Sign into My Orders and find your order
Step 2: Click ”Remove this order”
1. You can only cancel an order before the seller ships it out.
2. If you have already paid for your order, the cancellation request needs to be approved by the sales manager first.
Can I change order details such as size, shipping etc.?
If you want to change anything about your order, you can try the following:
1. Ask the sales manager to cancel your order. Once your order has been successfully canceled, you can place a new order.
2. If your order has not been shipped out yet, you can contact the sales manager to change the order details for you.
It’s been so many days! Where's my order?
Sorry for the trouble. Delivery can be affected by weather, customs, policy change and others.If you believe you’ve been waiting for too long, please contact us or your sales representative.
Delivery time for different shipping methods:
Hong Kong Post
How do I track my orders?
Two ways once your goods are sent:
1) Check our automatic email notification; or
2) Sign in to your account and view the tracking code.
How do I leave feedback?
You can leave feedback within 90 days of completing an order.
Step 1: Sign into My Reviews
Step 2: Go to Pending List, choose an order and click Leave Feedback
Note: Only orders and products bought within 3 months can be reviewed. Each order can acquire max 1.5 points.
How do I change feedback?
Once you have submitted your feedback, you won’t be able to revise it. However, you are always welcome to add additional feedback.