Shipping & Taxes
We offer different shipping methods to deliver our products over the globe safely and quickly. We work with UPS, DHL, EMS, Swiss Post and Hong Kong Post. You can choose the shipping method you like. However, if your order contains too many branded products, we may deliver it via different couriers in order to avoid the customs problem. And we will inform you the situation before we ship out your goods. So please keep in touch with our sales.
You can also choose "Pick Up", which means that you take the goods directly from our warehouse without paying shipping fee.
The total time is the sum of the processing time and the delivery time.
Processing time: the time between when you place an order and when we ship it;
Delivery time: the time between when your order has been shipped and delivered to you.
The time it takes to prepare your item(s) to ship from our warehouse. This includes preparing your items, performing quality checks and packing for shipment. It will take 1-3 days.
The time for your item(s) to travel from our warehouse to your destination
After your order is shipped out, the delivery time solely depends on the shipping method you choose. So please pay attention to the delivery time of each international courier before you choose. Due to the impact of the pandemic, delivery time will be temporarily changed as follows:
the U.S., Canada, Mexico
|FEDEX||2-3 Days||3-4 Days||4-5 Days||5-7 Days|
|AIR||4-5 Days||5-7 Days||5-7 Days||9-15 Days|
|UPS||2-3 Days||3-4 Days||4-5 Days||5-10 Days|
|DHL||2-3 Days||3-4 Days||4-5 Days||5-10 Days|
|CHINA POST||7-10 Days||15-25 Days||15-25 Days||15-25 Days|
|E-PACKET||7-10 Days||7-15 Days||15-25 Days||15-25 Days|
|EMS||7-10 Days||7-10 Days||7-10 Days||10-20 Days|
|RAILWAY||/|| /||30-40 Days||/|
|SEA||7-10 Days||30-35 Days||30-45 Days||30-45 Days|
* This chart is only for reference. Delivery time can be affected by many factors.
The shipping cost depends on the distance between your location and China and the shipping method you choose.You can calculate your shipping cost by clicking the “Calculate Shipping Cost” button beside the “Add to Cart” button on each product page, or on the checkout page before payment.The shipping costs for different shipping methods will be displayed clearly. See an example below.
shipping method will be automatically chosen by our system according to each specific situation like product categories, shipping address, shipping agent or packing material. Thus, shipping fees of two different orders with same weight may differ slightly.
Taxes & Duties
Q: Will I be charged with customs and taxes?
The prices displayed on our site are tax-free, which means you may be liable to pay for duties and taxes once you receive your order. Import taxes, duties and related customs fees may be charged once your order arrives at its final destination, which is determined by your local customs office. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of the charges, please contact your local customs office.
Q: Do you add extra tax charges, VAT, sales tax to order totals?
A: No, we do not add any sales taxes or hidden charges to orders. The order total you see (goods total + shipping) is what you pay us. However, you may be charged some taxes by customs of your country when importing goods. Please consult your local tax office in advance.
Q: How do you deal with customs problems? What are you going to do if our goods get stuck at the customs?
A: We have customers in different countries and normally have no problem to get through the customs. However, we could not 100% guarantee, since customs policy may change. If your goods get stuck at the customs, we will do everything possible to help.
Q: Do I need special knowledge for importing goods through customs?
A: No, in most countries, import is easy and you don't need to do anything specially. The courier or freight company will manage the whole clearance process at customs for your small or medium sized orders.
Q: The customs told me to wait 2 months. What should I do?
A: Would you please find a customs clearance agency to help you with this? A customs agency can help you more than us since we are not much clear about the rules in your customs. On the meantime, we will do whatever we can to help you.
Q: What documents do you provide? Will we get everything we need for customs clearance?
A: We generally provide a commercial invoice as attached with every shipment, if you have any special request for the invoice or need more documents, please feel free to contact us.
Q: I have not received the goods, it has been blocked by customs, please give me the full refund.
A: Sorry to hear that, we stated on website that customers are responsible for the destination customs clearance, as we only can promise to deliver parcel safely through the customs in China, we do not know much about your customs, we feel really sorry for the problem with your last shipment. Please contact with your related sales for resolutions.